This is a review of my stay at Mercure Queenstown Resort in May 2017. The highlight of my stay was definitely the view from my room.
Room – Rating: 3.5/5
I had a Superior Lake View Room on the 4th floor that overlooks the Lake Wakatipu. The view from my room was exactly how it looked like on the hotel’s website!
The room itself is very spacious even with 2 queen beds. I had 4 pieces of luggage and I could open them on the floor all at the same time.
Lots of space to walk!
Everything else in the room is pretty standard. There was a comfortable armchair that came with a small side table (No writing desk), a flat screen TV and coffee making facilities. The in-room safe was old and did not look secure. Overall, the room décor had seen better times and is in need of a refresh. That being said, the room looked and felt clean.
No digital in-room safe
The bathroom is small but functional. There was instant hot water from the shower and the water pressure from is great. Shampoo and shower gels are provided. Other toiletries can be obtained from the reception upon request.
Empty vanity top: Toiletries are available upon request
Service – Rating: 4/5
Being a small boutique hotel, service was casual but professional. I was warmly greeted by the receptionist upon check in, and the front desk team was able to answer all of my queries throughout my stay. There were no additional perks offered to me as a Le Club member, although internet was provided free of charge.
The other team members from the restaurant and housekeeping were also lovely. Overall, the service that I received was well above average.
Food – Rating: 3.5/5
My room rate did not come with breakfast, but I chose to add that on for convenience. Breakfast buffet is served at the Rises Restaurant from 6 to 10 am. The cafe is just across the reception at the ground floor.
The buffet spread was pretty standard. There was an assortment of breads and pastry, cold cuts and cereals. Hot selections include scrambled eggs, bacon and sautéed mushrooms (must try!). The menu did not change for my entire stay.
Drinks wise, there were hot beverages self-served at the espresso machines. Cold juices were also available at the side.
Facilities – Rating: 3.5/5
There was a small-ish gym in the hotel with one treadmill, one cycling machine and some free weights. Acceptable for a hotel of that scale.
Location – Rating: 3/5
The hotel is located on Fernhill, which is a 25-minute walk away from the town centre. There is no supermarket in the vicinity of the hotel so be prepared to stock up on snacks in your room in case hunger pangs hit at night.
Queenstown isn’t that huge and all the commercial activities are concentrated at the town centre. There is only one way from the hotel to the town centre so just follow the road down the hill. I highly recommend walking from the hotel to the town centre if time permits. Although the road down the hill is pretty steep, the view on the way down is amazing.
If you are coming from the airport, the most convenient way to reach the hotel is by taxi. The ride to the hotel takes about 15-20 minutes and will set you back by approximately NZD 50-60 depending on the traffic conditions. If you are on a budget, you can consider taking the airport bus that brings you to the town centre. You’ll need to change to Bus No. 9 from the town centre to get to the hotel. The bus ride costs NZD 5.50 per person, and it will drop you right outside the hotel.
I’ll be back!
Address: Sainsbury Road, Fernhill, Queenstown 9300, New Zealand
Tel: +64 3 4426600